Shipping policy

At Moissanite Hub, we are committed to delivering your order safely and on time. Please review our shipping policy below for complete information regarding order processing, delivery timelines, and shipping charges.

Order Processing

All orders are processed within 7–10 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email along with tracking information.

Shipping Within the United States

We proudly offer FREE shipping across the United States.

* Estimated delivery time: 7–10 business days
* Shipping carrier may vary depending on the destination and order size.
* Delivery delays may occasionally occur due to weather conditions, holidays, or carrier issues.

International Shipping

We also ship to selected international regions.

* International shipping charges are calculated based on the weight of the parcel and destination country.
* Shipping costs will be displayed at checkout before payment is completed.
* Delivery times for international orders may vary depending on customs clearance and local courier services.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, or additional fees charged by their country. These charges are not included in our product prices or shipping fees.

Order Tracking

Once your order is dispatched, tracking details will be sent to your registered email address so you can monitor your shipment status.

Incorrect Address Information

Please ensure that your shipping address is correct before placing an order. Moissanite Hub is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or lost during transit, please contact our support team and we will assist you as quickly as possible.

Contact Information

Trade Name: Moissanite Hub
Phone: +1 4437410320
Email: info@moissanitehub.shop
Address: 5 4th Ave, Baltimore, MD 21228, United States